Below you'll find the questions that are asked most often by users (both old and new!). Hopefully you'll be able to find the answers to your problems quickly and easily.
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OpenELEC vs. XBMCbuntu. What is the difference to me?
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OpenELEC is built from the ground up to explicitly include only the bare minimum of what is required. XBMC Live starts from a full Linux distribution and pars down from there, meaning your install contains large amounts of content you don't actually need. Also, OpenELEC is an appliance - meaning trivial system wide updates including XBMC. Live requires Linux knowledge and time to maintain. OpenELEC maintains itself automatically.
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I'm confused, which build do I need for my system?
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There are many different OpenELEC builds and the most appropriate one for your system will depend on what hardware you're running. These are the builds available at this time:
ION / ION2
ION and ION2 HTPCs typically have an Intel Atom or Core i3 CPU and an nVidia ION GPU. ION has been a popular platform for pre-built HTPC systems in recent years and is currently the most-stable and most widely used OpenELEC image. If you have older Intel Atom CPUs that support only 32-bit software use the i386 image. Otherwise use the x86_64 image.
AMD Fusion
Fusion HTPCs use AMD APU processors with integrated AMD Fusion graphics. Fusion is becoming a popular platform for home-built and pre-built HTPC systems. Initial teething troubles with XVBA accelerated graphics support in XBMC have been addressed and these are now considered stable.
Intel
This is NOT a generic image for anything with an Intel CPU, it is tailored for HTPC systems that use Intel GMA integrated graphics including the latest Intel "Sandy Bridge" hardware.
Xtreamer Ultra
This image has been developed in partnership with Xtreamer and has been tailored to support the Xtreamer Ultra hardware only.
Apple TV
The mk1 (silver) AppleTV makes an excellent and cheap XBMC box, especially if upgraded with a Broadcom BCM970012 or BCM970015 CrystalHD card. This image is tailored to the very-specific hardware found in the Apple TV. OpenELEC uses the nouveau graphics driver to support audio over the HDMI connection. Installing OpenELEC onto an Apple TV requires a different installation procedure to other HTPC platforms.
Generic
The Generic image is a "catch-all" build containing more drivers than any other image. If you have a home-built HTPC that is not based on ION, ION2, Intel or Fusion GPU chipsets, or you are going to install OpenELEC onto a laptop or desktop computer with a Nvidia videocard, this is probably the best image to use. The Generic images may require a moderate level of post-installation tweaking to get items like sound configuration correct.
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What are unofficial builds and should I use them?
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Unofficial builds are built by users. They may contain their own development code or some other tweak. In general, unless you have an absolute requirement that's only fulfilled by an unofficial build, always run official build. Unofficial builds are only supported by the user that creates them, not the OpenELEC team.
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One of the well-known SSH tools is from http://www.putty.org/, which is available in many flavors including Windows and Ubuntu Linux.
Enter the ip address or the hostname of your HTPC in the connect box, port 22 will be default for SSH purposes.
Upon connection there is the possibility that a validation check is performed. After accepting the validation you will see the login prompt.
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Currently the login into OpenELEC has fixed settings.
Login: root
Password: openelec
Note that these values are case-sensitive.
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Directory listing
ls -al (-al will include all hidden folders and/or files)
Make Directory
mkdir <foldername>
Change Directory
cd <foldername>
Copy File(s)
cp <source_foldername>/<sourcefile.ext> <target_foldername>/targetfile.ext (single file)
cp <source_foldername>/* <target_foldername>/ (several files)
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I run nightly and ssh doesn't work anymore. Why?
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SSH is now disabled by default. This is due to security reasons. As nightly is beta this has not been implemented in a nice way yet, and is just in the testing phase right now. We disabled it by default as ssh normally would not be needed. Later on this will be implemented in the os-settings add-on.
However, if you do need it for getting debug logs or other work. Here is how to enable it:
Windows:
Access the sambashare:
Create a new text document like this. (Right click -> New -> Text document.
Rename it to ssh_enable and reboot. Note: by default Windows hides file extensions (".txt" in this case). You need to change windows explorer settings to show the extensions to be able to rename the file correctly.
Now ssh works again, and if you want to disable it again, just delete the empty file.
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How do I change the SSH password?
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At the moment it's not possible to change the root password as it's held in a read-only filesystem. However, for the really security conscious advanced user, you can change the password if you build OpenELEC from source. Also you can consider logging in with ssh keys and disabling password logins.
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In the short term there will not be a roadmap. In these early days plans are changing as the OpenELEC team evolves. This may change in the future.
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What is the relationship between OpenELEC and XBMC?
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OpenELEC and XBMC are two different open source projects. Whilst there is some staff overlap and a good relationship between the projects they are discrete.
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Can I sell hardware with OpenELEC pre installed?
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Yes, but please contact us to discuss first since it will increase our support workload.
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In any way you see fit. Open source projects run on contributed code, donations, support in the forums and documentation. We welcome all assistance.
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Why does my DNS value show 127.0.0.1?
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Our connection manager uses a DNS proxy, which why the DNS is set to 127.0.0.1 (basically a local DNS server) all the DNS stuff will be managed by connman.
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Can I enable a SWAP partition?
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There is no swap partition by default in OE. It really isn't needed anyway as most systems have over 1GB of ram which is more then enough.
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Via the OpenELEC forum or IRC/chat channels. Remember support is free and fuelled by volunteers. Be courteous, patient and above all prepared to do your part. Remember to search the site guides and forum thouroughly BEFORE requesting help.
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How do I generate support logs?
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Simply accessing the Logfiles Samba share and a ZIP file full of support logs will be created for you.
Upload this file to your favorite cloud drive and provide the link for others to help you out. :-)
Guide to Accessing Samba Shares
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Why aren't my NAS shares mounting after an upgrade?
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If you've upgraded from one of the 1.x stable builds to a PVR or Pre-Eden build, you'll notice that all of your shares that are mounted with netmount.conf don't work anymore. NFS and SMB are now fully supported inside XBMC, so the netmount script isn't required anymore.
To add sources in XBMC from NAS shares, use one of the following when adding a new source:
smb://<NAS>/<SHARE>
nfs://<NAS>/<SHARE>
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